5/4/2023 0 Comments Vip deskconnectThis includes things like handwritten notes, hand-delivered exclusive items, invitations to exclusive events, and proactive outreach to customers. While we no longer provide traditional concierge services such as making dinner reservations or planning exotic trips for our clients, VIPdesk does provide unique experiences tailored to support individual client’s customer service strategies. We do this by implementing special touches that elevate the customer experience. VIPdesk thinks outside the box and partners with clients to provide memorable experiences for their customers. A concierge service refers to the practice of providing an exclusive list of high standard services that are tailored to the needs and wants of specific individuals. Concierge customer service is high-touch, high-class customer service that is lovely for all companies, but especially luxury brands. Concierge is part of VIPdesk’s DNA and is very unique to the BPO industry. VIPdesk incorporates our rich concierge history and knowledge into all client relationships. High-touch services include personalized written notes, hand delivered items, exclusive event outreach and more. Special touches designed exclusively for each brand. Our Concierge Service includes exclusive off-script servicing for the most valuable customers. VIPdesk’s solutions are flexible so that daily business can be maintained without interruption. “Offline” may also include non-voice support and managing escalated management operations. “Offline” functions can include fraud control processes, escalations, voice of the customer responses, shipping coordination, and warehouse communication. “Offline” support will be provided as well as training so that staff can provide critical support to the front-office. VIPdesk provides recommendations and staffing for “offline” functions that are customized according to the needs of each client. When you streamline office functions, improve efficiency, and restructure how you approach resources, you can dedicate your focus to customer service solutions. Some of these operations may appear to be disconnected from customer support, but they are often linked. You can outsource “offline” functions for an integrated front-office/back-office operation to free up staff. The US-based languages include Spanish, French and English and we partner with international partners for a vast list of international languages.Īlthough customer service primarily involves handling live interactions with customers, as businesses grow, offline work expands in every customer service operation. In addition to the initial hardware setup, VIPdesk also staffs this voice in the US and has a comprehensive list of international languages available. Live social media solutions can provide seamless access to your audience. With these services in place, we can discover key conversations happening around your brand monitor customer posts and provide public responses. Social posts are monitored at all hours so you can respond quickly to any questions or comments posted publicly by your audience. Social customer service via direct messaging enhances the customer service experience by giving customers an easy way to interact with your business. Social media monitoring is valuable for brand discovery, building trends, monitoring of new campaigns and products, and identifying influencers that can become valuable partners. We provide social media management services that seamlessly integrate the entire customer experience with a single voice. An integrated approach ensures timely responses via social channels. Often customers will seek customer service via social media outlets because this is their primary engagement channel. A comprehensive customer service strategy includes the monitoring of customer feedback on all social channels. In addition to traditional communication channels, many customers today prefer to engage with brands via social media channels such as Facebook, Instagram, Twitter, LinkedIn, and more.
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